Returns and Refunds

Returns for exchange or refund
We offer a no quibble, 7 day (upon you receiving it) money back guarantee if the product has not been. Our policy only lasts 7 days. We trust you, but to protect against fraud, the guarantee is valid only for first-time purchases of a product, and only redeemable up to 7 days after purchase.

With our Drobes, Towels and underwear, we cannot accept returns nor offer refunds due to hygiene regulation. 

To return a product for exchange or refund, please email theyorkshirebeachclub@gmail.com with your original order ID number and tell us what you would like to do, either return or exchange. 

// Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

// Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange and issue you with a store credit to re-order the correct item from our store. 

// Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email: theyorkshirebeachclub@gmail.com 

// Return postage 

Please return all items to:

Crumpet Hall, Butterwick, Malton, North Yorkshire, YO17 6PS, United Kingdom.

// Warranty 
Any item that is defective within the first three months of purchase will be replaced on a like for like basis (if still stocked, if not, we can offer a partial refund of up to 40% with the original product retuned to us). If you have a warranty product please email theyorkshirebeachclub@gmail.com and we will advise you on the next steps to take.